Opus Management Indonesia - human resource management training and Organisation Development Consultancy

Crestcom Schedule 2012

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Session	Monts	Session Topic
1A	January 2012	How to exceed customer expectations
1B	January 2012	Recognition: the key to higher performance
2A	February 2012	How to be a transformational leader
2B	February 2012	How to become a stress buster
3A	March 2012	Negotiating to win
3B	March 2012	The listening Advantage
4A	April 2012	How to tap the creativity of your management team
4B	April 2012	Projecting a positive self-image
5A	May 2012	Hiring training and rewarding employees
5B	May 2012	Creating leaders through mentoring
6A	June 2012	Developing a time-investment strategy
6B	June 2012	Increasing productivity through motivated people
7A	July 2012	Using strategic thinking to improve your planning
7B	July 2012	How to develop and maintain rapport
8A	August 2012	Seven steps to effective delegation
8B	August 2012	Motivation through positive communication
9A	September 2012	How to deal with difficult customers
9B	September 2012	Leaders make change work
10A	October 2012	How to connect: communicate at a higher level
10B	October 2012	How to help employees be their best
11A	November 2012	The 70-minute hour
11B	November 2012	Effective telephone communication
12A	December 2012	Effective planning: a seven step formula
12B	December 2012	Dealing with difficult people