Opus Management Indonesia - human resource management training and Organisation Development Consultancy

Crestcom Schedule 2010

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Session	Month	Day	Date	Session Topic
1	January 2010	Tuesday	19th	How to exceed customer expectations
				Recognition: the key to higher performance
2	February 2010	Tuesday	23rd	How to be a transformational leader
				How to become a stress buster
3	March 2010	Tuesday	23rd	Negotiating to win
				The listening Advantage
4	April 2010	Tuesday	20th	How to tap the creativity of your management team
				Projecting a positive self-image
5	May 2010	Tuesday	18th	Hiring training and rewarding employees
				Creating leaders through mentoring
6	June 2010	Tuesday	22nd	Developing a time-investment strategy
				Increasing productivity through motivated people
7	July 2010	Tuesday	20th	Using strategic thinking to improve your planning
				How to develop and maintain rapport
8	August 2010	Tuesday	24th	Seven steps to effective delegation
				Motivation through positive communication
9	September 2010	Tuesday	21st	How to deal with difficult customers
				Leaders make change work
10	October 2010	Tuesday	19th	How to connect: communicate at a higher level
				How to help employees be their best
11	November 2010	Tuesday	23rd	The 70-minute hour
				Effective telephone communication
12	December 2010	Tuesday	14th	Effective planning: a seven step formula
				Dealing with difficult people