::: OPUS Management Indonesia :::

Cubiks Products

e-trayTM

The advanced assessment solution

E-tray is an innovative update of the in-tray exercise, one of the most popular and enduring assessment techniques for predicting an individual's future performance. This can be applied to both recruitment and development situations. Readmore

The Cubiks Team Role Questionnaire

Helping you to assess an individual’s role in a team

The Cubiks Team Role Questionnaire is delivered to clients via the Cubiks Online Integrated Assessment Platform.

The Cubiks Team Role Questionnaire is a new online tool… Readmore

The Cubiks Competency Framework

Linking individual performance to business objectives

Competencies have now become inextricably linked with best practice people management techniques, and for good reason. Competencies are the specific behaviours, arising from the underlying characteristics of an individual, which are relevant to successful job performance. They should provide… Readmore

The Cubiks Multi-Rater Assessment

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Online solutions for self-assessment, 180º and 360º feedback

The Cubiks Multi-Rater Assessment is a highly flexible web-enabled tool that provides employers with a structured framework to identify the strengths and development needs of staff at individual, group and organisation-wide levels. Readmore

Competency-Based Interview Guides

Competency-Based Interview Guides are delivered to clients via the Cubiks Online Integrated Assessment Platform. Readmore

The PAPI Personality Assessment

PAPI and Cubiks Online

PAPI™ (Personality and Preference Inventory) is the scientifically proven assessment process that helps employers to assess the behaviour and preferred work styles of individuals in selection, development and teambuilding situations. Over 5000 professionals across the globe currently use the tool including many of the biggest public and private sector employers operating today. Readmore

Testimonial : "WHAT OUR CLIENTS SAY ABOUT US"

United Laboratories ( United Laboratories Asia Pacific, PT Daria Varya, and PT Medifarma) has worked with OPUS Management on issues ranging from Organisation Strategy to Performance Management and Supervisory Development. We categorise our experience with OPUS as:

· A good example of how consultants should collaborate with their principals

· A practical and pragmatic approach to HR, balanced with a good mix of concepts and models

· Capability to deal with all levels of the organization”

David Escarda - HR Technical Advisor - United Laboratories, Jakarta, Indonesia

"Our issues and team problems were explored openly and constructively by all our people who went on this program, in a way that was work-focused and constructive. All team members, expatriate and Indonesian, responded and benefited from the program".

Graeme Baird – Plant Manager, Semen Cibinong at Cilacap – a Holcim Company

“OPUS used the Team Performance Questionnaire (TPQ) effectively with our Plant Management Team, to allow us to confront our issues and team problems. It also helped all of us plan and agree specific actions and commitments to address barriers to team performance.”

Peter Bertschinger – Plant Manager, Semen Cibinong at Narogong – a Holcim Company “

“BPKP has used Cubiks PAPI for several years in their Management Assessment Centre. PAPI provides a balanced assessment of personality types and individual ‘preferences’ compared to Job Requirements in a clear graphical and textual format. BPKP has been pleased to work with OPUS management on upgrading their use of PAPI, and also for supporting work in training BPKP Assessment centre Staff in Competency Based Interviewing Skills. We look forward to continuing our partnership with OPUS for further developments of our Assessment processes.”

Laksmi - - BPKP (Badan Pemeriksa Keuangan Pembangunan)

“Indonesia Tower selected OPUS as their outsourced assessor of employees using the Cubiks PAPI Job Profile Report. Senior managers of Indonesian Tower guided by OPUS completed 44 PAPI Job Profiles. OPUS set up a temporary testing center in IT offices, and carried out PAPI and Reasoning tests with over 60 employees. We found their experience and knowledge very straight-forward and helpful, while leaving IT Management in control of the process. We are pleased to recommend OPUS and Cubiks PAPI & Reasoning tests for any companies needing to run internal assessment for development , or for assessing candidates for recruitment.”

Dodi Nawangsidi – Commissioner – PT. Indonesia Tower

“Pfizer Indonesia used OPUS management to assess internal candidates for Director and Senior management positions within Pfizer Indonesia. With Pfizer Top Management, OPUS formulated clear criteria for their assessment, and incorporated use of Cubiks ‘PAPI’ testing and other assessment tools very effectively. Throughout, OPUS worked closely with Pfizer HR and Line managers. Pfizer management here in Indonesia found OPUS professional and responsive, and their CUBIKS assessment tools of high quality.”

Caecilia Adinoto – HR Director – PT. Pfizer Indonesia

How to Deal with Difficult Customers

Newsletter

(from Crestcom Bullet Proof Management Training IV featuring Lisa Ford)

Dealing with difficult customers is a bit different than relating to peers and family members. There is a tradition in the United States that “The customer is always right,” even when obviously wrong and, sometimes, out of line. Here, we will explore this writer’s ideas on how to deal with such people.

Step1

Most people in today’s work world will, sooner or later, find themselves in a server / client relationship. Obviously, the roles on both sides are far different than when dealing with a neighbor or family member. It is essential that you, the server, understand your role. It is for you to accommodate your customer. For the most part, the customer is not responsible to accommodate you. Knowing and accepting your role will give you the proper mindset and make it easier for you to do business with those who seem determined to make your life miserable.